Return and Exchange Policy

At Fintrinvest, we are committed to ensuring customer satisfaction. If you are not completely satisfied with your product, we offer the following return and exchange policy:

1. Return/Exchange Period

• Customers can request a return or exchange within 7 days from the date of receipt.

2. Return/Exchange Conditions

• Products must be in their original condition, unused, and include all packaging and tags.
• We do not accept returns for items that have been used or damaged by the customer.

3. Return/Exchange Process

• To initiate a return or exchange, please contact us via phone or email to inform us of your request.
• You will receive specific instructions on how to return the product.

4. Shipping Costs

• If the product is defective or not as described, we will cover the return shipping costs.
• In cases where the customer changes their mind or does not want to keep the product, the shipping costs will be the customer’s responsibility.

5. Refunds

• After we receive and inspect the returned product, we will process your refund within 5-7 business days.

6. Non-Returnable Items

• Some products may not be eligible for returns, such as:
  • Sale or promotional items.
  • Customized or personalized products.